You can return new and unused product(s) within 14 days of making your purchase, subject to the limitations set out in these Terms and Conditions. We will give you a refund by the same method as your original payment for products that are returned with proof of purchase in new and unused condition. You are responsible for the cost of returning the product(s) unless the product is faulty or not as described. You can return any product, as long as it’s in re-saleable condition.
We will refund the price you paid for the goods and credit the refund you are due to the credit, debit or gift card that you made payment with. However, please note that we may reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusions
There are certain circumstances, set out below, where we are not able to accept returns, cancel orders or offer a refund unless the product is faulty (or unless there is any other breach of your statutory rights):
- where the products do not have proof of purchase, we may refuse to accept a return or a refund or, at our sole discretion, we may offer an exchange or gift card;
- where the product is returned without full packaging, we may refuse to accept a return or a refund or, at our sole discretion, we may offer an exchange or gift card;
- we will not accept returns and will refuse a refund for products not returned in a saleable condition;
Custom Made Products
We will not accept returns and will refuse a refund for custom-made products.We care a lot about custom products, before proceeding with production we always ask for confirmation of the design to avoid any issue.
Howewer, in case of problems contact us and we will evaluate the possibility of return on a case-by-case basis.
Cancelations
We accepts orders cancelations within 24 hours once order has been placed.